Meet the Staff

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Daphne B. Bernard, PharmD, Associate Provost of Institutional Assessment and Accreditation

With over eighteen years of academic leadership, Dr. Bernard has a proven track record of consistently motivating others to use their unique strengths to work collectively to advance research and discovery that leads to student success and organizational excellence. She provides direct oversight of IRA activities to ensure compliance reporting and encourage and support continuous data-driven institutional improvement efforts.


Ruth Franks, B.S., Administrative Officer

Ruth Franks has served in increasing levels of administrative responsibility at Howard University for over 18 years. As an advocate for Howard University and for students, Ms. Franks served as a volunteer Key Worker for the Capitol Campaign at Howard University for three consecutive years and served as commencement Staff Marshall for four consecutive years.  During her tenure, she received two Awards for Outstanding Student Service as well as a Letter of Commendation for exceptional student service and advocacy.  Her current position as Administrative Officer in the Office of the Provost, allows her to contribute to the development and improvement of services, facilities and academic programs at Howard University. She has two adult children who attended Howard University; her daughter, a Communications and Journalism major and her son, a 2011 graduate of Howard University School of Business. Mrs. Franks attended Howard University School of Divinity and has served for over ten years as a volunteer literacy tutor and biblical foundations teacher. She currently teaches Foundations to Biblical Studies in Largo, MD and is a certified volunteer hospice caretaker with Capital Caring Hospice Care in Washington, DC. 


Ping Harman, Ph.D., Director of Institutional Research

With more than 10 years’ work experience in institutional research and assessment in the United States and China, Dr.  Ping H Harman, Director of Institutional Research, has developed a profound understanding and knowledge of the practice of institutional research and effectiveness in higher education. She has worked at Missouri State University, The Citadel, and Portland State University as an institutional research analyst for six years. Her expertise includes advanced level data mining techniques in institutional research regarding data extraction, manipulation, and analysis to produce meaningful statistical reports to inform decision making in the university. Dr. Harman is strongly committed to establishing an effective institutional research framework at Howard University.


Glenn Allen Phillips, Ph.D., Director of Assessment

Dr. Glenn Allen Phillips, Director of Assessment, worked in assessment and institutional effectiveness at The University of Texas at Arlington and Texas A&M University before joining Howard in 2018. A committed educator, he spent 15 years in community college and university classrooms teaching a range of subjects before his role as an assessment professional. He is committed to measurable and meaningful assessment practices that are integrated into the specific assessment needs of each unit. An expert in qualitative research methodology, Dr. Phillips looks forward to supporting academic and non-academic units as they work towards sustainable practices of continuous improvement.  


Lu Qin, Ph.D., Senior Research Analyst

Dr. Lu Qin is a Senior Research Analyst in the Office of Institutional Research and Assessment. She is committed to helping the institution better understand issues related to students’ achievement, enrollment, financial aid, retention, and graduation. Her doctoral program in Educational Psychology focused on quantitative methodology, and her expertise is in multilevel/longitudinal analyses, latent profile analyses, simulations, and Bayesian estimations. She is passionate about developing statistical models and has contributed as the quantitative methodologist to research projects, grants, and educational assessments for more than five years. Dr. Qin looks forward to providing meaningful contributions to support students, administrators, and faculties at Howard University to continue their upward trajectory. 


Yesenia Espinal, B.S., Data Management Specialist

Yesenia Espinal, Data Management Specialist, was born in the Dominican Republic and grew up in Brooklyn, New York. She previously worked as a Data Manager with the New York City Department of Education. Yesenia has a strong professional background in higher education. She developed a passion for Institutional Research while serving as the Senior Institutional Research Analyst at St. Joseph’s College, New York for over seven years. She has extensive knowledge in managing the data collection and reporting needs of an institution and is well versed in serving its stakeholders. Yesenia looks forward to managing data and supporting the University by building a robust data warehouse and a reputation for being accurate, consistent, and reliable. 


Faun Rockcliffe, Ph.D. Candidate, Graduate Assistant

Faun Rockcliffe has over 11 years of experience working in higher education in teaching and research capacities. She is a Ph.D. candidate in Educational Psychology at Howard University and has served at Howard as a teaching assistant for graduate-level courses. Her training in quantitative and qualitative research methods and program evaluation have also provided her with opportunities to serve several offices and centers across Howard over the past 8-1/2 years as a research assistant. She is interested in the interrelationships among aspects of the higher education context, educational psychological factors such as achievement motivation and academic identity, and students’ academic and other outcomes, particularly for traditionally underrepresented/underserved college students. She enjoys engaging in assessment work because she values its role in informing program and institutional effectiveness and views engaging in continuous improvement as a necessary institutional responsibility.